Shipping Policy

Last Updated: July 7, 2026

Thank you for shopping with Avora. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 5-10 business days after payment has been successfully confirmed.

Processing times may vary depending on product availability, supplier processing times, order volume, public holidays, or other circumstances.

Once your order has been processed and shipped, you may receive a shipping confirmation with tracking information, where available.

Shipping and Delivery Times

Estimated delivery times vary depending on the product, shipping destination, supplier location, and shipping method.

Typical estimated delivery time:

7–25 business days after the order has been processed.

In some cases, delivery may take longer due to customs inspections, carrier delays, weather conditions, public holidays, peak seasons, or other circumstances outside our reasonable control.

Delivery dates are estimates only and are not guaranteed.

Dropshipping and Multiple Shipments

Avora works with third-party suppliers, manufacturers, warehouses, and fulfillment partners.

As a result:

• Products may be shipped directly from our suppliers or fulfillment partners.

• Items in the same order may be shipped separately.

• Customers may receive multiple packages and tracking numbers for one order.

• Packages may arrive on different dates.

• Packaging may vary depending on the supplier or shipping origin.

There is no additional charge solely because an order is delivered in multiple packages.

Shipping Locations

We ship to the countries and regions available during checkout.

Some products may not be available for delivery to certain locations due to supplier limitations, carrier restrictions, customs regulations, or local laws.

If we are unable to ship your order to your location after payment has been received, we will contact you and provide an appropriate solution, which may include cancellation and a refund.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout.

Shipping fees may vary depending on the destination, product type, package size, weight, and selected shipping method.

Tracking Information

When tracking is available, tracking details will be provided after the order has been shipped.

Please allow 2–7 business days for tracking information to become active or update in the carrier's system.

Some shipping methods or destinations may provide limited tracking information.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

Please carefully review your:

• Full name

• Street address

• City

• State or province

• Postal code

• Country

• Phone number

Avora is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@avora.company. Address changes cannot be guaranteed after an order has entered processing or has been shipped.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other government charges.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Avora is not responsible for delays caused by customs authorities.

Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us at support@avora.company.

We will review the tracking information and work with the supplier or shipping carrier to investigate the shipment.

Please note that delays caused by customs, carriers, weather, public holidays, or other circumstances beyond our reasonable control do not automatically qualify for a refund.

Lost Packages

If tracking information confirms that a package has been lost in transit, please contact us.

After the loss has been verified with the supplier or shipping carrier, we may provide a replacement or refund, depending on the circumstances.

Avora is not responsible for packages that are confirmed as delivered to the shipping address provided by the customer.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible at support@avora.company.

Please include:

• Your order number

• A description of the issue

• Clear photographs or videos showing the damage or defect

After verification, eligible cases may receive a replacement or a full refund in accordance with our Refund Policy.

Order Changes and Cancellations

Orders may only be changed or cancelled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@avora.company

Store: Avora